Conditions regarding exchanges and returns:
As part of the regulations in force, you have a period of 7 days following receipt of your package in order to return it to us in its original packaging.
The refund will be effected within a maximum of 30 days without being subject to any penalties, apart from the delivery costs which the client is responsible for.
In accordance with the general terms and conditions sale products, made-to-measure products or products without the original packaging are non-refundable.
Any items that are returned without prior agreement from our customer service team could be subject to a €10 penalty fee for the cost of the repackaging , labelling and resale.
If the return conditions listed above are not respected, we reserve the right to refuse your package or your refund.
If the product is stained or damaged, meaning that it is impossible to resell it, no refund will be possible and the return of the article will be at your expense.
How do I return items?
How to proceed:
1) Access your OrientaleTendance.com client account
2) Click on "order history"
3)Select the product that you wish to return
4) Explain briefly why you wish to return the product
5) Generate a return
After our services have validated your return (within a maximum of 24 hours) you can print the RETURN VOUCHER which must be included in your package.
Send the package to the following address: